Terms & Conditions

    1. Acceptance of Terms

    By accessing our website and booking a stay at Concrete Rose, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.

    2. Booking and Cancellation

    All bookings are subject to availability and confirmation. Cancellation policies vary depending on the specific terms agreed upon at the time of booking. Please contact us directly for details regarding cancellations and refunds.

    3. House Rules

    Guests are expected to comply with all house rules provided on our website and at the property. Failure to do so may result in immediate termination of your stay without a refund.

    4. SMS Communications & A2P Compliance

    By providing your phone number during the booking process or inquiries, you agree to receive SMS text messages from us regarding your reservation, stay details, and customer support.

    • Message Frequency: Message frequency varies depending on your interactions with us and the details of your stay.
    • Pricing: Message and data rates may apply. Check with your mobile provider for details.
    • Opt-Out: You can cancel the SMS service at any time by replying "STOP". After you send the SMS message "STOP", we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
    • Help: If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at service@tandelodge.com or 334-310-1435.
    • Privacy: We respect your privacy. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. For more details, please review our Privacy Policy.
    • Carrier Liability: Carriers are not liable for delayed or undelivered messages.

    5. Limitation of Liability

    Ornate Nooks and its owners are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our property or services.

    6. Contact Us

    If you have any questions about these Terms & Conditions, please contact us at:

    • Phone: 334-310-1435
    • Email: service@tandelodge.com